Shipping, Pickup, Returns & Refund Policy

By placing an order through GuuBuu.com, you acknowledge and agree to the policies and terms stated below.

GuuBuu sells physical hobby products, including trading cards, sealed products, collectibles, accessories, and related merchandise. Due to the fast-moving nature of the trading card and collectibles market, inventory availability and market pricing may change quickly.

Order Authorization, Inventory & Pricing Policy

Order Authorization & Confirmation

When you place an order on GuuBuu.com, your payment method may be authorized at checkout. An authorization or pending charge may appear on your payment account.

However, your order is not considered fully confirmed until GuuBuu has reviewed and verified:

• Inventory availability

• Product pricing

• Order information

• Shipping information

• Any potential fraud or payment concerns

If your payment method has only been authorized and the order cannot be fulfilled, the authorization may be released or voided according to the payment processor or financial institution's processing time.

Inventory Availability

GuuBuu sells products through multiple sales platforms and marketplaces in addition to GuuBuu.com.

Because the same inventory may be offered across several platforms, there may occasionally be a delay between when an item sells on one platform and when our inventory is updated on another platform.

Although we work continuously to keep our inventory accurate, an item shown as available on GuuBuu.com may occasionally become unavailable before our system is updated.

If an item is unavailable, GuuBuu may:

• Remove the unavailable item from your order

• Contact you regarding an alternative product

• Adjust the order with your approval

• Cancel the affected item

• Cancel the entire order when necessary

If we are unable to fulfill an item, any applicable payment authorization will be released, or any captured payment for the canceled item will be refunded.

Pricing Errors & Market Changes

The trading card game and collectibles market can change significantly within a short period of time.

Because GuuBuu sells products across multiple platforms, there may occasionally be a delay in updating product prices. Pricing discrepancies may also occur because of human error, technical errors, incorrect listings, data synchronization issues, or rapid changes in market conditions.

For small pricing discrepancies, generally 10% or less, GuuBuu will normally honor the price shown when the order was placed.

For a significant pricing discrepancy, generally greater than 10%, GuuBuu reserves the right to review the affected item before confirming the order.

Depending on the circumstances, GuuBuu may:

• Honor the original price

• Contact you and offer the product at the corrected price

• Remove the affected item from the order

• Cancel the affected item or order

• Relist the product at the corrected price

If additional payment is required, GuuBuu will contact you before charging any additional amount.

You may choose to accept the corrected price or decline the adjustment and cancel the affected item.

GuuBuu also reserves the right to cancel orders involving obvious typographical errors, technical errors, incorrect product listings, or substantial pricing errors.

Our Commitment

We sincerely apologize when an inventory or pricing discrepancy occurs.

The TCG and collectibles market has extremely high demand and prices can change rapidly. We sell through multiple platforms and process a large number of products and orders, so occasional inventory or pricing mistakes may occur despite our best efforts.

Our team works daily to improve our inventory synchronization, pricing accuracy, order processing, and overall customer experience.

By submitting an order through GuuBuu.com, you acknowledge and agree to this Order Authorization, Inventory & Pricing Policy and the other terms contained on this page.

Shipping Information

GuuBuu sells and ships physical hobby products, including trading cards, sealed products, accessories, collectibles, and related merchandise.

Delivery dates shown at checkout are estimates only and are not guaranteed.

Orders may be delayed due to:

• High order volume

• Carrier delays

• Weather conditions

• Address verification

• Product release dates

• Fraud or payment verification

• Inventory verification

• Additional packing or inspection requirements

Large orders, sealed case products, pre-orders, and high-value orders may require additional processing, inspection, verification, and packing time.

Once your order ships, tracking information will be provided by email.

If you do not receive an order or shipping confirmation email, please check your spam or junk folder before contacting:

support@guubuu.com

Shipping Labels, Cancellations & Refund Requests

Orders Without a Shipping Label

Orders that have not yet had a shipping label created may be requested for cancellation and refund.

Cancellation requests are subject to approval.

Approved refunds for orders without a shipping label will be subject to a 3%-6% processing fee.

This fee helps cover payment processing costs associated with the original transaction and refund.

When a customer requests cancellation or a refund, GuuBuu will normally reply and remind the customer that the applicable 3%-6% processing fee will be deducted from the refund.

However, because a cancellation or refund request has already been submitted by the customer, GuuBuu may process the cancellation and refund immediately when necessary without waiting for an additional confirmation from the customer.

By submitting a cancellation or refund request, the customer acknowledges and accepts the applicable cancellation and processing fees stated in this policy.

Orders With a Shipping Label Created But Not Yet Shipped

If a shipping label has already been created but the package has not yet been shipped, the customer may still request cancellation.

Cancellation requests are subject to approval.

Approved refunds for these orders will be subject to:

• A 3%-6% processing fee

• The original shipping cost, which will not be refunded if the shipping label or related carrier charge cannot be recovered

GuuBuu will normally notify the customer of the applicable deductions before processing the refund.

However, when the customer has already requested cancellation or a refund, GuuBuu may process the cancellation immediately without waiting for an additional confirmation.

Submitting a cancellation or refund request constitutes acknowledgment and acceptance of the applicable fees and deductions described in this policy.

Once an order has already been transferred to the shipping carrier, it can no longer be canceled under this section.

Carrier Responsibility, Lost Packages & Damaged Packages

Once a package has been transferred to the shipping carrier, delivery and transportation of the package are handled by the carrier.

GuuBuu is not responsible for carrier-caused issues including:

• Shipping delays

• Carrier damage

• Lost packages

• Theft during transit

• Misdelivery

• Incorrect carrier scans

• Packages marked delivered but not received

• Other transportation or delivery issues outside GuuBuu's control

If your package is lost, delayed, damaged, or marked delivered but not received, please contact the shipping carrier to open a claim or investigation.

GuuBuu may assist by providing available shipment information when reasonably possible.

Packing Evidence

GuuBuu may maintain video surveillance and/or packing records showing orders being prepared, packed, and sealed before shipment.

These records may be used to verify:

• Products included in the package

• Product condition before shipment

• Packaging method

• Package sealing

• Transfer of the shipment to the carrier

These records may also be provided as evidence in connection with insurance claims, carrier investigations, payment disputes, chargebacks, or fraud investigations.

Shipping Insurance

Orders are shipped without additional third-party shipping insurance unless otherwise stated or arranged.

If you would like additional shipping insurance for your order, you must contact GuuBuu before placing the order or before the shipment is processed.

Additional insurance fees may apply depending on:

• Order value

• Product type

• Destination

• Shipping carrier

• Shipping method

• Insurance provider

If additional insurance is requested and accepted, coverage will be subject to the terms and limitations of the applicable carrier or insurance provider.

Without a prior insurance request or other written confirmation from GuuBuu, your order will be shipped using GuuBuu's standard shipping and coverage procedures.

Double Boxing & Packaging Policy

Some sealed case products may be shipped in their original manufacturer case and may not be double boxed by default.

GuuBuu may ship a sealed manufacturer case without an additional outer box when we determine that the manufacturer case provides reasonable protection for normal transportation.

Shipping labels may therefore be placed on the outside of the original manufacturer shipping case unless double boxing has been requested and approved in advance.

If you are a collector or require the original manufacturer case to remain free from:

• Shipping labels

• Carrier stickers

• Tape

• Writing

• Surface wear

• Normal shipping marks

you must request double boxing before placing your order.

Double boxing may require an additional charge depending on:

• Package dimensions

• Weight

• Packaging materials

• Additional shipping cost

Without a prior approved double-box request, GuuBuu will determine the appropriate packaging method for the shipment.

The condition of an outer manufacturer shipping carton is not guaranteed unless special packaging arrangements have been made in advance.

Order Status

After checkout, an order confirmation will be sent to the email address provided during checkout.

Please remember that receiving an automated order confirmation does not necessarily mean that inventory and pricing verification has been completed.

Your order remains subject to the Order Authorization, Inventory & Pricing Policy stated above.

When your order ships, tracking information will be provided.

If you do not receive your confirmation email, please check your spam or junk folder or contact:

support@guubuu.com

Chargebacks & Payment Disputes

By placing an order with GuuBuu, you acknowledge and agree to the policies stated on this page, including our:

• Order authorization terms

• Inventory terms

• Pricing terms

• Shipping terms

• Cancellation terms

• Refund terms

• Insurance terms

• Packaging terms

• Pickup terms

• Return and exchange terms

Customers are encouraged to contact GuuBuu directly at support@guubuu.com regarding an order issue before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the issue.

In the event of a chargeback, payment dispute, bank claim, carrier investigation, insurance claim, or fraud investigation, GuuBuu may provide relevant documentation and evidence, including:

• These Terms of Service

• Order information

• Customer communications

• Payment records

• Inventory records

• Shipping labels

• Tracking information

• Delivery confirmation

• Carrier records

• Packing photographs or videos

• Security footage

• Pickup documentation

• Other records related to the transaction

Such information may be provided to Shopify, payment processors, card issuers, banks, shipping carriers, insurance companies, law enforcement, or other parties involved in investigating or resolving the transaction, as permitted by applicable law.

Pre-Order & In-Store Pickup Terms

These terms apply to pre-orders, special orders, reserved products, and qualifying in-store pickup purchases.

1. Physical Receipt Is Required

You must present the original physical receipt to pick up an order that was issued under our physical-receipt pickup system.

No receipt = No pickup.

Digital screenshots, order numbers, photographs, photocopies, or copies of the receipt are not accepted unless GuuBuu specifically approves an alternative verification method.

This policy exists to help prevent theft, fraud, duplicate pickups, and unauthorized pickup of high-value products.

If the original physical receipt is lost, GuuBuu may be unable to release the product until the matter can be properly verified.

2. Pickup Deadline

All pre-orders must generally be picked up within 30 days from the product's official release date.

If you need additional time, you must contact GuuBuu before the original 30-day deadline and request an extension.

GuuBuu may approve one extension of up to an additional 30 days.

Maximum standard hold period: 60 days from the official release date.

Extensions are subject to approval and are not automatic.

3. Unclaimed Orders

If your order is not picked up within the permitted pickup period, including any approved extension, GuuBuu may consider the order abandoned or unclaimed.

The order may then be:

• Canceled

• Refunded according to the applicable refund policy

• Returned to inventory

• Released for sale to another customer

4. Refunds for Unclaimed Orders

For pre-orders or pickup orders issued under our physical-receipt system, the original physical receipt may be required to receive a refund.

No receipt may result in no refund until ownership and payment can be adequately verified.

This policy helps prevent fraudulent refund requests, duplicate claims, and unauthorized refunds.

Any applicable cancellation or processing fees described elsewhere in this policy may still apply.

5. Third-Party Pickup

If another person is picking up an order on your behalf, they must bring:

• The original physical receipt

• A copy of the original purchaser's government-issued photo ID

Additional identification or verification may be required for certain high-value orders.

These requirements apply to regular customers, friends, employees, and family members unless GuuBuu provides written approval for another arrangement.

Returns & Exchanges

Returns and exchanges are accepted only under approved circumstances.

A return or exchange request may be considered when submitted within 14 business days and the order involves one of the following:

• Incorrect item received

• Missing item

• Incorrect quantity

• Product issue caused by GuuBuu before shipment

• Another issue specifically approved by GuuBuu

Because trading cards and collectible products are subject to market price fluctuations, opened products, sealed products whose seals have been broken, and products purchased because of market price changes generally cannot be returned simply because the market value later increased or decreased.

Carrier-caused damage, lost packages, stolen packages, delayed packages, or packages marked delivered but not received must generally be handled through the applicable carrier or insurance process unless GuuBuu specifically agrees otherwise.

To request a return or exchange, email:

support@guubuu.com

Please use the subject line:

Return/Exchange Request – Order Number

Include your:

• Order number

• Full name

• Description of the issue

• Photographs or video when applicable

Approved returns should be shipped to:

GuuBuu Hobby
3334 Stone Mountain Hwy, Ste E
Snellville, GA 30039
(470) 395-6999

Customers must use a trackable shipping service for return shipments.

GuuBuu is not responsible for return packages that are lost, stolen, damaged, or misdelivered before being received by GuuBuu.

Refunds

Approved refunds may take up to 7 business days after inspection and approval to be processed by GuuBuu.

After GuuBuu processes the refund, your financial institution or payment provider may require additional time before the refund appears in your account.

Original shipping costs are only refundable when GuuBuu determines that the full order should be refunded because of an error caused by GuuBuu before shipment or when otherwise required by applicable law.

The following amounts may be non-refundable when they have already been incurred:

• Payment processing fees

• Shipping label costs

• Carrier charges

• Insurance charges

• Additional packaging charges

• Other non-recoverable transaction costs

Any applicable refund or cancellation fee will be disclosed or calculated according to the policies stated above.

Agreement to These Terms

By submitting an order through GuuBuu.com, you acknowledge that you have had an opportunity to review and agree to the policies stated on this page.

This includes our policies regarding:

• Order authorization and verification

• Inventory availability

• Pricing discrepancies

• Shipping

• Packaging and double boxing

• Insurance

• Cancellations

• Refunds

• Returns and exchanges

• Pre-orders

• In-store pickup

• Unclaimed orders

• Chargebacks and payment disputes

By submitting a cancellation or refund request, you also acknowledge and accept any applicable processing fees, shipping deductions, or other non-refundable charges described in this policy.

If you have questions about these policies before placing an order, please contact:

support@guubuu.com

We appreciate your business and your understanding as we continue working to improve our inventory systems, order processing, packaging, and customer service.